Refund Policy

Refund Policy

We offer a 30-Day Money Back Guarantee on all orders.

If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund.

To be eligible for a return:
- The item must be in its original condition
- The item must not be damaged due to misuse

How to request a return:
1. Contact us at support@hioora.com
2. Provide your order number and reason for return
3. Our team will guide you through the return process

Refunds:
- Once your return is received and inspected, your refund will be processed
- Refunds will be issued to your original payment method within 5–7 business days

Please note:
- Shipping fees (if any) are non-refundable
- Customers may be responsible for return shipping costs unless the item is defective

Damaged or Defective Items:
If your product arrives damaged, please contact us within 48 hours with photo evidence, and we will send a replacement or issue a full refund.