Refund Policy

Refund Policy

We offer a 60-Day Money Back Guarantee on all orders.

If you are not completely satisfied with your purchase, you may return it within 60 days of delivery for a full refund.

To be eligible for a return:
- The item must be in its original condition
- The item must not be damaged due to misuse

How to request a return:
1. Contact us at support@hioora.com
2. Provide your order number and reason for return
3. Our team will guide you through the return process

Sizing:
- Our products are true to size. Please check the size chart carefully before you check out.
- If you think you ordered the wrong size, contact us at support@hioora.com right away after placing your order. If the order has not shipped yet, we will change the size for you at no cost.

Size Exchanges and Returns Fee:
- Once an order has shipped, a $10 fee per pair applies to both size exchanges and returns for a refund.
- Size exchange: after the $10 fee is paid, we will ship a new pair in the size you request.
- Return for a refund: after the $10 fee is paid and your return is received and inspected, we will refund the full order amount to your original payment method.
- The $10 fee does not apply if your item arrives damaged or defective.

Refunds:
- Once your return is received and inspected, your refund will be processed

• The $10 storage and return shipping fee will be covered by the customer, after which we will refund the full order amount through your original payment method."
•  Refunds will be issued to your original payment method within 5–7 business days

Please note:
- Shipping fees (if any) are non-refundable
- Customers may be responsible for return shipping costs unless the item is defective

Damaged or Defective Items:
If your product arrives damaged, please contact us within 48 hours with photo evidence, and we will send a replacement or issue a full refund.